Why Process Health Should Be Measured Like System Health
IT leaders are usually quite good at measuring system health. They watch uptime, latency, incident rates, capacity, recovery time, failed jobs, and a host of other signals that indicate whether the environment is stable or drifting toward trouble. They are often much less disciplined about measuring process health. That is odd, because weak process can damage delivery, quality, and risk posture in ways that look uncannily similar to infrastructure problems. The difference is mostly pacing.